Refund policy

Last updated: 09 August 2026

Returns

We accept returns on all items for any reason, including a change of mind.

You must notify us that you wish to return an item within 30 calendar days after the day on which it was delivered. After notifying us, you have a further 14 calendar days to send the goods back using the authorized return address and instructions we provide.

There are no exclusions based on product type, sale status or the condition of the item. Items may be returned in any condition, including if they have been worn, used, altered or damaged.

How to start a return

You must contact us before sending anything so that we can record your return and provide the correct authorized return address and instructions.

To request a return:

Contact us through our Contact page; or
Email info@avoriajewelry.com and include your order number.
If you are exercising an Irish or European Union right of withdrawal, use our online withdrawal form.

We will acknowledge your notice, verify the order details, issue a return authorization reference and provide the correct return address and instructions. The return authorization is an administrative step used to identify, route and process the return; it is not discretionary approval of a valid statutory withdrawal. A valid statutory withdrawal becomes effective when you send an unequivocal notice within the applicable withdrawal period. Do not post the goods until you have received the correct return address and instructions.

After notifying us, you must send the goods back within a further 14 calendar days.

Do not send goods to our Irish registered office, warehouse address or any other address unless that address has been specifically provided for your return. Returns sent to an incorrect address may not be received or processed.

Return shipping

Returns are accepted by mail only.

Unless the item arrived damaged, defective or incorrect, the customer is responsible for:

Paying the full cost of return shipping;
Purchasing the return shipping label; and
Any other costs associated with sending the item to the authorized return address.

You must contact us at info@avoriajewelry.com or the contact form before sending a return. After we receive your return request, we will issue a return authorization reference and provide the complete return address and instructions.

Authorized returns are normally sent to our fulfilment partner in China. Do not send a return to our Irish registered office or to any other address unless that address has been specifically provided for your return.

Because the authorized return address is in China, international return-shipping charges may apply. Customers are responsible for the direct cost of return shipping unless the item is damaged, defective or incorrect, or unless applicable law requires otherwise. We will cover reasonable return-shipping costs for verified damaged, defective or incorrect items.

Damaged, defective or incorrect items

If your order arrives damaged, defective or incorrect, contact us before returning it.

Please include:

Your order number;
A description of the issue; and
Clear photographs showing the product and the problem.

Once the issue has been confirmed, Avoria Jewelry will provide return instructions and cover the reasonable cost of return shipping.

Please do not purchase your own return label for a damaged, defective or incorrect item unless we have instructed you to do so.

Proof of return

We strongly recommend using a tracked postal or courier service and retaining your postage receipt or other proof of return. Please send the tracking information or proof of postage to info@avoriajewelry.com after posting your return.

We may withhold the refund until we have received the returned goods or you have supplied evidence that the goods were sent back, whichever occurs first.

Failure to provide a tracking number will not, by itself, automatically make an otherwise valid return ineligible for a refund if we receive the returned goods or you provide other sufficient evidence of return.

When you arrange return shipping yourself, you are responsible for the parcel until it is delivered to the authorized return address. This does not apply when we provide the return label or arrange collection.

Refunds

Once we receive the returned goods or sufficient evidence that they have been sent back, we will review the return and notify you.

Approved refunds will include:

The price paid for the returned goods; and
Any original standard shipping charge paid at checkout.

We only offer standard shipping, so any original shipping charge paid for the returned order will be refunded.

Approved refunds will be issued to the original payment method without undue delay. We aim to process them within 5–7 business days after receiving the returned goods or sufficient evidence that they have been sent back.

For a valid Irish or European Union statutory withdrawal, reimbursement will be issued no later than 14 calendar days after we are informed of the decision to withdraw. We may withhold reimbursement until we receive the goods or the customer provides evidence that they have been sent back, whichever occurs first.

After we issue the refund, your bank, card provider or payment provider may require additional time to make the funds available. These external processing times are outside Avoria Jewelry’s control. No refund-processing fee will be charged.

Exchanges

We do not currently offer direct exchanges, including exchanges for a different ring size, colour, finish or product variant.

If you would like a different item or variant, return the original item for a refund and place a new order.

Order cancellations and changes

Contact us at info@avoriajewelry.com as soon as possible if you wish to cancel or change an order. If the order has not entered fulfilment, we will try to cancel it and refund the payment to your original payment method.

Once fulfilment has begun or the order has been dispatched, we may be unable to stop or change it. If this happens, you may return the order after delivery in accordance with our Return and Refund Policy.

This does not affect any statutory right of withdrawal or any other mandatory consumer rights that apply to you.

Irish and European Union statutory right of withdrawal

This section applies in addition to our 30-day return policy and does not replace or reduce any mandatory consumer rights available to you.

If you are a consumer in Ireland or another European Union country to which we sell, you generally have the right to withdraw from an eligible online purchase without providing a reason.

To exercise this right, you must inform us of your decision by a clear written statement within 30 calendar days after the day on which you, or a person nominated by you other than the carrier, receives the goods. You can notify us by emailing info@avoriajewelry.com or by using the withdrawal form.

After notifying us of your decision to withdraw, you must send the goods back within a further 14 calendar days. Contact us before returning anything so that we can provide the authorized return address and instructions.

Unless the goods are damaged, defective or incorrect, you are responsible for the direct cost of returning the goods, provided that this responsibility was disclosed to you before purchase.

If you validly exercise your statutory right of withdrawal, we will reimburse the payments received for the returned goods, including the cost of the least expensive standard delivery option offered at checkout. Additional charges resulting from choosing a more expensive delivery method are not refundable.

We will issue the reimbursement within 14 calendar days after being informed of your decision to withdraw. We may withhold reimbursement until we have received the goods or you have provided evidence that the goods were sent back, whichever occurs first.

The reimbursement will be made to your original payment method unless you expressly agree to another method. No additional refund fee will be charged.